In today's fast-paced world, time is of the essence, and security-related issues cannot afford to linger. NAVCO understands the significance of quick and efficient service delivery and has made it a top priority. Our Days to Resolution (DTR) rate is designed to secure your people, property, and your bottom line.
Days to Resolution: The Status Quo vs NAVCO
The industry standard for security system resolution can range from 5 to 7 business days. At NAVCO, our average resolution time is 1.6 days, which sets us apart from the competition. We strive to solve problems quickly and efficiently to minimize any disruption in our clients’ day-to-day operations.
How We Do It
We have a team of experienced and well-trained technicians located across the country, equipped with state-of-the-art tools and technology to identify and fix issues efficiently. Our dispatch and monitoring procedures ensure that our team is quickly alerted to any security system issues, allowing for prompt resolution.
We also offer Remote Admin Services that allow us to asses and potentially fix the issue remotely, without having to roll a truck, saving our customers downtime and money.
Ensuring the Safety of Property and Employees Through Fast Resolution Times
When it comes to security systems, downtime can create significant safety concerns. NAVCO’s fast resolution times ensure that clients’ properties and employees remain safe and secure. By minimizing downtime and disruptions, we help clients maintain a secure environment while keeping their operations running smoothly.
Our Team Makes This All Possible
Our technicians are highly skilled and have extensive experience in the security industry, allowing them to quickly identify and fix issues. Additionally, our team receives ongoing training to stay up-to-date with the latest security technology and industry best practices, ensuring that we deliver efficient and effective service every time.
Our Tools and Tech
NAVCO utilizes advanced technology and tools that allow our team to diagnose and fix issues remotely without requiring a service truck. This approach helps to minimize service time and reduce costs for our clients.
Cost Savings
NAVCO’s efficient and effective service delivery can result in significant cost savings for our clients. With faster resolution times and remote troubleshooting capabilities, we can reduce service costs and minimize downtime, which can result in increased productivity and revenue for our clients.
Experience Faster Security Issue Resolution with NAVCO
Don’t wait for security issues to be resolved. Contact NAVCO today to experience fast and efficient resolution times that keep your property and employees safe.
