At NAVCO, we understand that no two customers are the same, and that's why we take a customized approach to every project we undertake. We start by gaining a thorough understanding of your business needs, goals, and challenges to ensure that we design and implement the perfect security solution for you. We work closely with you every step of the way, providing expert guidance and advice to ensure that you are fully satisfied with the end result. Our team of experienced professionals has the knowledge and expertise to create a customized solution that is tailored to your unique requirements.
Balancing Cost with Customer Needs
At NAVCO, we understand that cost is a key consideration for our customers, and we always strive to balance cost with customer needs. We know that every business is different, and we take a customized approach to every project we undertake to ensure that we meet your unique requirements while keeping costs under control. Our team of experts has the knowledge and expertise to provide cost-effective solutions to achieve your security goals without sacrificing quality or performance. We work closely with you to understand your budget and ensure that our solutions are designed to meet your financial constraints.
Dedicated Project Managers
At NAVCO, we believe that dedicated project management is key to the success of any security project. That’s why we assign a dedicated project manager to provide customized solutions for clients with large or multi-site projects. Our project managers are experienced professionals who work closely with you to ensure that your project is delivered on time, within budget, and to your complete satisfaction. They act as a single point of contact for you, providing expert guidance and advice throughout the project lifecycle. With a dedicated project manager on your side, you can rest assured that your project is in safe hands.
Custom Billing for Specific Customers
We understand that each customer may have unique billing requirements. NAVCO offers flexible billing options to meet your specific needs. Whether you require customized billing formats, multiple billing locations, or other unique billing arrangements, our team works with you to create a billing process that aligns with your business requirements. Our goal is to make the billing process as convenient and transparent as possible, providing you with the flexibility and ease of billing that meets your specific needs.
Dispatch and Monitoring Procedures
NAVCO understands the importance of efficient dispatch and monitoring procedures in providing timely and effective security solutions. Our state-of-the-art central monitoring station is staffed with highly trained professionals who ensure that our clients receive prompt attention in case of any emergencies or incidents. We utilize advanced technologies to monitor, record, and analyze security events, enabling us to respond quickly and effectively to any situation. Our Customer Resource department is committed to providing proactive customer service keeping our customers informed during the life of their service request. Our hours of operation are Monday-Friday 7am to 7pm CST.
Special Reporting for Customers
At NAVCO, we believe that every customer is unique, and we strive to offer personalized services to meet their specific needs. We offer customized reporting options to our clients based on their individual requirements. Our team works closely with customers to understand their budget constraints and tailor our solutions to fit within their financial parameters. We also provide customized reporting options to ensure that clients have complete visibility into their security systems and can monitor performance metrics to make informed decisions.
HR-Related Tasks and Compliance
NAVCO recognizes that security is not just about technology, but also about people. We take great care in recruiting and training our employees to ensure they possess the necessary skills and qualifications to perform their job duties to the highest standard. We also have a dedicated HR team that manages employee-related tasks, such as scheduling, training, and compliance with industry regulations. By taking care of our employees, we ensure that they take care of our clients, delivering top-notch security services that meet or exceed expectations.
Weekly Task Completion and Improvement Calls
At NAVCO, we are committed to providing the highest quality of service to our clients. To ensure that we deliver on this promise, we conduct weekly task completion and improvement calls with our clients. During these calls, we review completed tasks, discuss any outstanding issues, and identify areas for improvement. By engaging in regular communication with our clients, we can address any concerns promptly and make adjustments to our services as needed. Our goal is to exceed our clients’ expectations and provide them with the best possible security solutions.
Get Unique Value Adds with NAVCO
At NAVCO, we take pride in our ability to provide tailored solutions to meet the unique needs of each of our customers. From dedicated project managers to customized billing, we strive to provide unmatched customization and service.
Contact us today to learn more about our innovative security solutions and see how we can help protect your business with a customized security system. Let us show you the NAVCO difference and why we are the trusted security partner for businesses across the country.
